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International_Conflict__Chapter_Six Answers


Chapter 6


T 1. Fear and anxiety often influence our choices in conflict management.

T 2. Feelings rise from a generalized state of arousal we call emotion.

T 3. Conflicts that are worked out in the mid-range of the level of emotional intensity resolve more effectively than those that are left unexpressed.

F 4. Your text recommends showing and sharing all your emotions, no matter how intense they are, because you will let the other person know how important a subject is to you.

F 5. Because anger is such a negative emotion, you should never express it.

F 6. Fractionation increases the intensity of emotions in conflicts by focusing attention on the sizing of disputes.

T 7. Relationships are defined by the kind of emotion expressed.

F 8. Intensity of emotion seldom varies through the conflict process.

T 9. Experiencing and expressing positive emotions (joy, contentment, etc.) can

lead to empathy and compassion, which ultimately help a person manage conflict.

T 10. Your authors contend that conflict always occurs on the emotional dimension. Multiple Choice Questions

1. Emotions are:

a. destructive during conflicts.

b. neither “good” nor “bad”; they just “are.”

c. simple to regulate.

d. irrational.

e. polite.

Ans: b

2. Which of the following is a misconception of emotion in conflict?

a. Emotions hinder good decision making.

b. Emotions affect the human body.

c. Emotions affect people’s thinking.

d. Emotions can be controlled.

e. Emotions should be expressed at work.

Ans: a

3. Which of the following statements is true of how emotion functions in conflict?

a. Conflict is avoided if emotional arousal is high.

b. Emotional events always trigger unfamiliar patterns of responses during conflict.

c. Emotional behavior during conflict is unaffected by individual behavior.

d. Maturity mediates strong emotion during conflict.

e. The intensity of emotion remains constant through the conflict process.

Ans: d

4. Which of the following statements is true?

a. Emotions should not be expressed at work.

b. Emotions hinder good decision making.

c. Emotions should be saved for “later.”

d. Emotions can be managed.

e. Only women are emotional.

Ans: d

5. Lori traditionally hosted Thanksgiving dinner at her house for 10–15 relatives. Rarely did the guests help her with dinner, clean up, or even say, “Thank you.” This went on for so long that she resented hosting the dinner. This year she assigned each person to bring a dish or do a particular task. A few guests opted out, but the remainder came to dinner, and everyone (including Lori) had a good time. Lori’s anger served the important function of:

a. seeking revenge.

b. righting a wrong.

c. setting boundaries.

d. giving her a wake-up call.

e. being selfish.

Ans: c

6. Which emotion has been termed the “moral” emotion?

a. Anger

b. Sadness

c. Fear

d. Revenge

e. Contempt

Ans: a

7. _____ are more likely than _____ to cover up anger.

a. Men; women

b. Women; men

c. Parents; children

d. Employers; employees

e. Teachers; students

Ans: b

8. _____ are more likely than _____ to cover up sadness.

a. Men; women

b. Women; men

c. Parents; children

d. Employers; employees

e. Teachers; students

Ans: a

9. Too little sadness can result in:

a. a burden on others.

b. distorted emotional expression.

c. depression.

d. little to no conflict.

e. increased emotional intelligence.

Ans: b

10. Which of the following is a guideline for responsible expression of anger?

a. People should direct their anger inward rather than outward.

b. People should completely suppress their anger in public.

c. People should work to find the stimulus for their anger.

d. People should recognize that venting is the same as acknowledging anger.

e. People should nonverbally express their anger.

Ans: c

11. One important part of expressing anger in a responsible manner is:

a. verbally stating the anger.

b. knowing the difference between venting and acknowledging anger.

c. refusing to attack each other.

d. uncovering the source of your anger.

e. All of the answers are correct.

Ans: e

12. “When you tease me in front of our friends, I feel embarrassed” is an example of:

a. a dysfunctional expression of emotion.

b. venting.

c. attacking your conflict partner.

d. an X-Y-Z statement.

e. a TRIP metaphor.

Ans: d

13. During a lengthy divorce and custody dispute, Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends. In response, Becky called Patrick’s employer and told him that Patrick is a terrible person. Events such as these went on for months. These behaviors wrecked the couple’s chance for collaboration because each person was operating on which part of the “intensity continuum”?

a. Unexpressed conflict

b. Moderately expressed conflict

c. Unrestrained conflict

d. Venting

e. Revenge

Ans: c

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