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COMM101 Chpater 3 Quiz

chapter 3 Key

1. People spend more time __________ than in any other communication activity.

A. speaking

B. writing

C. reading

D. listening

E. discussing

Gradable: automatic

Lucas - Chapter 03 #1

Topic: Listening

2. Even when we are listening carefully, we usually grasp only about __________ percent of what we hear. A. 20 B. 30

C. 40 D. 50

E. 60

Gradable: automatic

Lucas - Chapter 03 #2

Topic: Listening

When business managers are asked to list the communication skills most crucial to their job, they usually rank __________ number one.

A. conversation

B. critical thinking

C. listening

D. public speaking

E. writing

Gradable: automatic

Lucas - Chapter 03 #3

Topic: Listening

4. According to your textbook, effective listening can help you do which of the following?

A. gather information and communicate it accurately to others

B. learn effective techniques that you can use in your own speeches C. get promoted in your job

All of these answers are correct.

Both gather information and communicate it accurately to others and get promoted in your job

Gradable: automatic

Lucas - Chapter 03 #4

Topic: Listening

5. According to your textbook, effective listening skills are important for A. speakers.

B. audiences.

C. students.

All of these answers are correct.

Both audiences and students.

Gradable: automatic

Lucas - Chapter 03 #5

Topic: Listening

Sarah is listening to her roommate to provide emotional support in a time of distress. According to your textbook, Sarah is engaged in _________ listening.

A. critical

B. appreciative

C. empathic

D. personal

E. comprehensive

Gradable: automatic

Lucas - Chapter 03 #6

Topic: Listening

_ 7.

Fletcher is listening for pleasure as a friend discusses her trip to Australia. According to your textbook, Fletcher is engaged in __________ listening.

A. appreciative

B. receptive

C. personal

D. comprehensive

E. empathic

Gradable: automatic

Lucas - Chapter 03 #7

Topic: Listening

Lance is enjoying Aziz Ansari’s stand-up comedy routine at the Civic Center. According to your textbook, Lance is engaged in __________ listening.

A. critical

B. appreciative

C. comprehensive

D. empathic

E. intimate

Gradable: automatic

Lucas - Chapter 03 #8

Topic: Listening

Max is smiling and nodding his head as he listens to a toast at a friend's wedding. According to your textbook, Max is engaged in __________ listening.

A. critical

B. appreciative

C. comprehensive

D. empathic

E. personal

Gradable: automatic

Lucas - Chapter 03 #9

Topic: Listening

10.

Gerald is listening to comfort a friend whose apartment has just been burglarized. According to your textbook, Gerald is engaged in __________ listening.

A. intimate

B. empathic

C. comprehensive

D. appreciative

E. sympathetic

Gradable: automatic

Lucas - Chapter 03 #10

Topic: Listening

11.

Nuzhat is listening to provide emotional support to her friend Sousan, who is talking about the health of her aging parents. According to your textbook, Nuzhat is engaged in __________ listening.

A. critical

B. appreciative

C. empathic

D. intimate

E. comprehensive

Gradable: automatic

Lucas - Chapter 03 #11

Topic: Listening

12.

Julia is listening to her meteorology professor explain how to interpret images from Doppler radar. Because Julia's goal is to understand the information being presented, she is engaged in __________ listening.

A. attentive

B. comprehensive

C. appreciative

D. empathic

E. critical

Gradable: automatic

Lucas - Chapter 03 #12

Topic: Listening

13.

Brad is listening to a speaker explain how some new computer software works so Brad can use it in his business. According to your textbook, Bra is engaged in __________ listening.

A. passive

B. appreciative

C. active

D. comprehensive

E. empathic

Gradable: automatic

Lucas - Chapter 03 #13

Topic: Listening

14.

Leon is listening to his chemistry instructor review the steps for this week's lab assignment. Because Leon has to understand and follow these directions carefully, your textbook would say he is engaged in __________ listening.

A. assertive

B. empathic

C. comprehensive

D. appreciative

E. engaged

Gradable: automatic

Lucas - Chapter 03 #14

Topic: Listening

d 15.

A new class registration system has been established on campus. Tonight, a representative from the Registrar's office will speak about how to use the new system. You will be listening to the speaker in hopes of understanding the steps involved in registering for classes next semester. As explained in your textbook, you will be engaged in ___________ listening.

A. intimate

B. critical

C. empathic

D. comprehensive

E. appreciative

Gradable: automatic

Lucas - Chapter 03 #15

Topic: Listening

16.

According to your textbook, when you listen to evaluate a speaker's message for purposes of accepting it or rejecting it, what kind of listening is involved?

A. critical

B. reflective

C. evaluative

D. empathic

E. comprehensive

Gradable: automatic

Lucas - Chapter 03 #16

Topic: Listening

17.

Natasha and Ramone are listening to a realtor who is encouraging them to buy a house they looked at earlier in the day. As they listen, they are trying to decide whether or not to purchase the house. According to your textbook, Natahsa and Ramone are engaged in __________ listening.

A. critical

B. appreciative

C. comprehensive

D. empathic

E. intimate

Gradable: automatic

Lucas - Chapter 03 #17

Topic: Listening

18.

Tara's campus organization has invited several travel agents to speak to the group about their best deals on trips for spring break. As Tara listens, she is deciding which travel package is the best one for her. During the presentations, she is engaged in which form of listening?

A. critical

B. appreciative

C. comprehensive

D. empathic

E. intimate

Gradable: automatic

Lucas - Chapter 03 #18

Topic: Listening

19.

Brian's fraternity is deciding whether to become alcohol free. On the evening of the vote, speakers present arguments on both sides of the issue. Because Brian has to decide whether to accept or reject the proposed policy, he is engaged in __________ listening.

A. emphatic

B. appreciative

C. comprehensive

D. critical

E. intimate

Gradable: automatic

Lucas - Chapter 03 #19

Topic: Listening

20.

Kristen is listening to a political candidate's speech for purposes of deciding whether to accept or reject the speaker's message. According to your textbook, Kristen is engaged in __________ listening.

A. comprehensive

B. judgmental

C. critical

D. empathic

E. judicious

Gradable: automatic

Lucas - Chapter 03 #20

Topic: Listening

21.

Devon is president of the International Student Organization. He is listening to the Dean of Students present her plan for a new multicultural cente so he can decide whether or not to support the plan. According to your textbook, Devon is engaged in _________ listening.

A. reflective

B. personal

C. empathic D. critical

E. receptive

Gradable: automatic

Lucas - Chapter 03 #21

Topic: Listening

22. Giving excessive attention to the details of a speech is an example of A. listening too hard.

B. giving in to distractions.

C. listening for technique.

D. jumping to conclusions.

E. focusing on delivery.

Gradable: automatic

Lucas - Chapter 03 #22

Topic: Listening

23. Although most people speak at a rate of 120 to 150 words a minute, the brain can process words at a rate of

A. 100 to 200 words a minute. B. 200 to 400 words a minute. C. 400 to 800 words a minute.

D. 600 to 900 words a minute.

E. 1000 to 1200 words a minute.

Gradable: automatic

Lucas - Chapter 03 #23

Topic: Listening

24. Which of the following is included among the four major causes of poor listening discussed in your textbook?

A. trying to remember everything the speaker says

B. jumping to conclusions about the speaker's ideas C. taking written notes while the speech is in progress

All of these answers are correct.

Both trying to remember everything the speaker says and jumping to conclusions about the speaker's ideas

Gradable: automatic

Lucas - Chapter 03 #24

Topic: Listening

25.

As Jenell listened to her classmate's speech explaining the differences between collision insurance and comprehensive insurance, it reminded her that she needed to pay her insurance bill before the end of the day. Then, rather than listening to the speaker, she started thinking about all the other things she had to do that day. According to your textbook, the primary cause of Jenell's poor listening is

A. not concentrating.

B. focusing on the speaker's topic.

C. being distracted by external interference.

D. personalizing the topic.

E. listening too hard.

Gradable: automatic

Lucas - Chapter 03 #25

Topic: Listening

26.

Today was Samantha’s birthday, and her friends were taking her out for a surprise evening. It was hard enough to pay attention to speeches on a hot afternoon, but Samantha’s mind kept wandering to what her friends might be planning—and who might be coming. According to your textbook, the most important cause of Samantha’s poor listening was

A. jumping to conclusions

B. adapting to the situation.

C. not concentrating.

D. focusing on appearances.

failing to listen for main points.

Gradable: automatic

Lucas - Chapter 03 #26

Topic: Listening

27.

Margaret is passionately committed to animal rights. At an evening lecture required for her biology class, she learned that the title of the speaker's talk was "The Importance of Animal Experimentation to Medical Advances." Offended and sure that the speaker had nothing ethical or interesting to say, Margaret ignored everything the speaker said and spent the whole lecture sending outraged tweets to other animal activists. According to your textbook, the primary cause of Margaret's poor listening was

A. poor concentration.

B. focusing on the speaker's topic.

C. being distracted by external interference.

D. jumping to conclusions.

E. spare "brain time."

Gradable: automatic

Lucas - Chapter 03 #27

Topic: Listening

28.

Ted is listening to the introduction of Janine's speech when he thinks to himself, "Man, this is really going to be boring." What aspect of poor listening identified in your textbook is Ted exhibiting in this example?

A. listening too hard

B. jumping to conclusions

C. rejecting the speaker's frame of reference

D. giving in to distractions

E. not listening comprehensively

Gradable: automatic

Lucas - Chapter 03 #28

Topic: Listening

29.

Matt's political science professor announces that next week there will be a guest lecture by peace activist Rachel Phelps entitled "The History of War, the Prospects for Peace." Matt decides to skip class that day, saying to himself, "What can a peace activist possibly tell me about war?" Wha aspect of poor listening identified in your textbook is Matt exhibiting in this example?

A. failing to concentrate

B. jumping to conclusions

C. rejecting the speaker's frame of reference

D. giving in to distractions

E. suspending judgment

Gradable: automatic

Lucas - Chapter 03 #29

Topic: Listening

t 30. Which of the following is one of the four major causes of poor listening discussed in your textbook?

A. focusing on a speaker's appearance or delivery

B. taking key-word notes during a speech

C. suspending judgment about a speaker's ideas

D. concentrating on a speaker's evidence and reasoning E. listening empathically rather than critically

Gradable: automatic

Lucas - Chapter 03 #30

Topic: Listening

31.

A representative from the FBI visited Marshall's criminology class to talk about new communications technology. When Marshall saw that the speaker was a middle-aged woman, he couldn't concentrate on anything she said. He had been expecting the speaker to be young, and he kept thinking to himself, "What could someone her age know about the latest technology?" According to your textbook, what aspect of poor listening was Marshall exhibiting?

A. listening for technique

B. focusing on personal appearance C. concentrating on details

All of these answers are correct.

Both listening for technique and focusing on personal appearance

Gradable: automatic

Lucas - Chapter 03 #31

Topic: Listening

32.

Jessica watched a debate among four local candidates for mayor. After the debate, she couldn't remember much of what the candidates said or stood for, but one good-looking candidate with a polished delivery really made an impression on her. Which of the following was most likely to have impeded Jessica's listening?

A. not taking careful enough notes

B. concentrating too hard on everything the candidates said

C. failing to suspend judgment

D. being distracted by external interference

E. focusing on personal appearance and delivery

Gradable: automatic

Lucas - Chapter 03 #32

Topic: Listening

33. What does your textbook say is the first step to improving your listening skills? A. Resist distractions during a speech.

B. Focus on the speaker's message.

C. Take listening seriously.

D. Suspend judgment until the end of the speech.

E. Learn to empathize with the speaker.

Gradable: automatic

Lucas - Chapter 03 #33

Topic: Listening

34. Which of the following is recommended by your textbook as a way to improve your listening? A. Try to remember everything the speaker says.

B. Pay close attention to feedback from other listeners.

C. Concentrate solely on the speaker's gestures and eye contact.

D. Suspend judgment until you hear all the speaker has to say.

E. Do not take written notes as the speech is in progress.

Gradable: automatic

Lucas - Chapter 03 #34

Topic: Listening

35.

According to your textbook, skilled listeners do not try to absorb a speaker's every word. Rather, they focus on three major aspects of a speech.

Those aspects include

A. main points.

B. evidence.

C. technique.

All of these answers are correct.

Both main points and evidence.

Gradable: automatic

Lucas - Chapter 03 #35

Topic: Listening

36.

According to your textbook, people with inefficient note-taking skills usually suffer from which problem(s)?

A. They don't know what to listen for.

B. They don't know how to record what they listen for.

C. They don't know the difference between paraphrases and quotations.

All of these answers are correct.

Both they don't know what to listen for and they don't know how to record what they listen for.

Gradable: automatic

Lucas - Chapter 03 #36

Topic: Listening

37. According to your textbook, one way to focus your listening is to A. concentrate on what the speaker is wearing.

B. try to remember every word the speaker utters.

C. engage in mental arguments with the speaker.

D. pay attention to feedback from other listeners.

E. listen for the speaker's main points.

Gradable: automatic

Lucas - Chapter 03 #37

Topic: Listening

38. When listening for a speaker's evidence, you should keep an ear out for its A. sufficiency.

B. accuracy.

C. objectivity.

D. relevance.

All of these answers are correct.

Gradable: automatic

Lucas - Chapter 03 #38

Topic: Evidence

39.

Alena is listening to a speaker's evidence during a speech on genetically modified foods. According to your textbook, Alena should be asking:

A. Is the evidence from objective sources?

B. Is the evidence consistent with the speaker's delivery?

C. Is the evidence relevant to the speaker's claims?

All of these answers are correct.

Both Is the evidence from objective sources? and Is the evidence relevant to the speaker's claims?

Gradable: automatic

Lucas - Chapter 03 #39

Topic: Evidence

40.

Mark is listening to a speaker's evidence during a persuasive speech on nuclear power. According to your textbook, Mark should be asking:

A. Is the evidence sufficient to support the speaker's claims?

B. Is the evidence taken from objective sources?

C. Is the evidence relevant to the speaker's claims?

All of these answers are correct.

Both Is the evidence sufficient to support the speaker's claims? and Is the evidence relevant to the speaker's claims?

Gradable: automatic

Lucas - Chapter 03 #40

Topic: Evidence

41. Your textbook recommends __________ as the most effective method of note taking for listening to a speech.

A. writing down a speaker's most interesting ideas

B. making a full-sentence outline

C. using the Harvard listening system

D. trying to write down everything a speaker says E. creating a key-word outline

Gradable: automatic

Lucas - Chapter 03 #41

Topic: Evidence

42.

Andrew went to hear a speech by a community leader he very much admired. He took a notebook and pen and, during the speech, wrote down everything he could from the speech. When he got home later, he reviewed his notes and could barely make sense out of them. What went wrong?

A. Andrew should have simply listened to the speech rather than taking notes.

B. Andrew should have taken notes by making a full-sentence outline of the speech.

C. Andrew should have paid more attention to the speaker's delivery rather than focusing on the words of the speech.

D. Andrew should have resisted distractions and concentrated more effectively on the speech.

E. Andrew should have made a key-word outline of the speech instead of trying to write down everything.

Gradable: automatic

Lucas - Chapter 03 #42

Topic: Listening

43.

Natasha is taking notes on a speech about Chinese New Year. If she were to follow the recommendation of your textbook, she would

A. create a key-word outline.

B. use the Harvard listening system.

C. write down everything the speaker says.

All of these answers are correct.

When you listen to someone give a sales presentation, and you need to decide whether you will buy the item, you are engaged in comprehensive listening.

Gradable: automatic

Lucas - Chapter 03 #57

Topic: Listening

58. Listening to evaluate a message for purposes of accepting or rejecting it is known as critical listening.

TRUE

Gradable: automatic

Lucas - Chapter 03 #58

Topic: Listening

59. Critical listening involves listening to evaluate a message for purposes of accepting it or rejecting it.

TRUE

Gradable: automatic

Lucas - Chapter 03 #59

Topic: Listening

60. Concentrating on details is an excellent way to become a better listener.

FALSE

Gradable: automatic

Lucas - Chapter 03 #60 Topic: Listening

61. It is impossible to listen too hard.

FALSE

Gradable: automatic

Lucas - Chapter 03 #61

Topic: Listening

62. Critical listening involves engaging in a mental argument with everything a speaker says.