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COM312 Test Bank Interpersonal Conflict 10th 10E Joyce Hocker

True/False

T F 1. According to Chapter 1, the authors state that people are born with conflict

management skills that mostly stem from common sense.

T F 2. Once a person becomes truly skilled at managing conflict, he or she will not have to deal with it—conflict is avoidable.

T F 3. Once a person perceives that another person’s emotional intensity is escalating, the negative spiral has begun.

T F 4. More than 50 percent of adolescent conflicts are resolved by standoffs or withdrawal.

T F 5. An example of a scarce resource is self-esteem.

T F 6. According to the text, disagreements are same as conflicts.

T F 7. According to the text, an interpersonal conflict requires that the struggle

be expressed.

T F 8. Unresolved conflict can have an impact on a person’s mental health.

T F 9. A gridlocked conflict arises when a conflict makes a person feel wanted by his or her partner.

T F 10. According to the text, complaints can only be destructive, not constructive.

T F 11. Increasing accurate self-awareness will help you better manage conflict.

According to Chapter 1, the authors state that people are born with conflict management skills that mostly stem from common sense

false

Once a person perceives that another person's emotional intensity is escalating, the negative spiral has begun.

true

Once a person becomes truly skilled at managing conflict, he or she will not have to deal with it. Conflict is avoidable

false

More than 50 percent of adolescent conflicts are resolved by standoffs or withdrawal.

true

An example of a scarce resource is self-esteem.

true

Which of the following is not an essential feature of Hocker and Wilmot's definition of interpersonal conflict?

independence

Terry and Pat have been in a committed romantic relationship for five years. Increased conflict has characterized their relationship recently. Both have become less invested in the relationship and have sought out others to fulfill some of their needs for affection, inclusion, and control. They don't rely on each other much or expect much from each other. The couple's choices reflect which of the five features that contribute to destructive conflict?

Avoidance spirals

Which of the following is one of the basic dynamics of all avoidance spirals?

Harboring of resentment or disappointment

Defensive climates, rather than supportive climates, are created when people use:

strategy rather than spontaneity

Hocker and Wilmot discuss several benefits of learning effective skills in conflict. Which of the following is one of those benefits?

People around you will benefit from your improved skills, and you can improve your relationships.

Anger is the primary emotion associated with conflict.

false

In individualistic cultures, members rely heavily on inferred meaning, whereas in collectivist cultures, members strive for an understanding of the literal meaning.

false

Many times, women assume a listening role during conflict when compared with men.

true

Collaborative systems typically follow the silent treatment to effectively manage conflict

false

According to the text, the most useful metaphors for helping us manage conflicts are those of a trial.

false

Which of the following is one of the distinctive rules for handling conflict in an aggressive system?

Have an audience present when you engage someone.

Which of the following is a commonly held negative view about conflict?

Conflict is a result of personal pathology

Which of the following theories assume that individuals learn to be male or female based on communication and observation?

Social learning theory

According to Hocker and Wilmot, which type of family is characterized by walking away from conflicts, never raising your voice, not telling anyone if there is a struggle, and keeping strong feelings to yourself?

Avoidant family

Which of the following statements is true about research regarding gender differences in conflict?

Women are more likely to avoid conflict than men.

The goals one has for the outcome of a conflict prior to actively engaging in it are called "prospective" goals.

tru

"Good" conflict goals remain steadfast—they do not change before, during, or after a conflict.

false

Differing relational goals lead people into conflict just as differing topics do.

tru

If you feel excluded from making an important decision, the element of TRIP you are most likely concerned with is the process goal.

true

Arguing over what music to listen to is primarily concerned with the relational goal

false

Steve and Bonnie disagree on how to spend the money they received from their tax refund. Steve wants to take the family on a trip to Seattle, but Bonnie wants to save it for a rainy day. What type of goal does this conflict interaction represent?

topic

What type of goal does the statement "Well, you don't have to be so nasty about it" most likely reflect?

identity

Which of the following are considered to be the "drivers" of disputes?

Relationship and identity

Relationship goals refer to those that answer which of the following questions?

"Who are we to each other?"

Tyler is a young, naturally gifted athlete. Unfortunately, his work ethic does not match his talent. When he finished sixth in a competition rather than his expected first or second place, he spent a great deal of time and energy telling people how the judges were biased against him. Tyler is using which of the following face-saving strategies?

Claiming unjust intimidation

According to your text, sometimes it is more appropriate to settle disputes on the basis of rights rather than power or interests.

According to the text, if you are not the "boss" at work, you do not really have any power.

In an intimate relationship, generally, the person who is least invested in the relationship has the most power.

Collaboration depends on a model of shared power.

"I don't remember saying that" is an example of power denial

Jake is always careful to arrive on time for work. He knows that his boss will deduct his pay for any missed hours. Jake's boss has what kind of power over him?

Resource control

While preparing to teach an online course, Julie regularly seeks the assistance of Tony, the technology support person at her university. Julie understands that Tony has vast knowledge about the software and course management system she needs to use. Your book would describe the "power currency" Tony has in this scenario as which of the following?

expertise

Which of the following is not an example of denying the use of power?

Denying that the other person communicated anything

The fundamental concept in conflict theory is:

Power

Identity conflicts are easy to identify

False

If you feel excluded from making an important decision, the element of TRIP you are most likely concerned with is the process goal

True

Arguing over what music to listen to is primarily concerned with the relational goal

False

Terry and Pat have been in a committed romantic relationship for five years. Increased conflict has characterized their relationship recently. Both have become less invested in the relationship and have sought out others to fulfill some of their need for affection, inclusion, and control. They don't rely on each other much or expect much from each other. The couple's choices reflect which of the five features that contribute to destructive conflict?

Avoidance spirals

Suki and Laura are best friends. Laura feels betrayed because Suki is so cause up in her relationship with her new boyfriend that she doesn't appear to have time for Laura. In this instance, the conflict is fueled by:

perceived scarce resources

If you are upset with your roommate and you show it by playing your stereo loud enough to be annoying, the authors of your text would say you are demonstrating which of the following dimensions of conflict?

Expressed struggle

Many times, women assume a listening role during conflict when compared with men

True

Transactive goals develop:

during conflict episodes rather than before or after

Which of the following statements is not true about relational issues and identity?

Identity issues do not affect relational messages

In addition to family history, _____________ influence how people approach conflict

all of the above

Which of the following statements BEST describes an aggressive family?

Have an audience present when you engage someone

According to Wilmot and Hocker, which type of family is characterized by walking away from conflicts, never raising your voices, not telling anyone if there is a struggle, and keeping strong feelings to yourself?

Avoidant family

Which of the following metaphors would your authors consider "transformative?"

Conflict is a dance

A person who relies on another, or has a special interest in the other is said to be

interdependent

According to the authors of your text, which of the following statements represents a positive approach to conflict?

Conflict serves the function on "bringing problems to the table"

Steve and Juan decided to go to a movie. However, they could not agree on what movie to see. Their conflict is perpetuated by

perceived incompatible goals

Avoidance spirals are characterized by

more than one of the above

Kane saw Meg, her best friend, and Steve, her boyfriend, whispering and laughing in the hallway. Kane assumed that there was something going on. She was upset and felt betrayed by her best friend. In reality, the two were planning a surprise birthday party for Kane. This whole situation could have been avoided if

Kane and Meg would have checked the other's perception

Which of the following is a potential benefit of conflict for interpersonal relationships?

Partners increase understanding of eachother

Talking about "what happened" after an evolving conflict is important as talking about "what will happen" before a conflict episode

True

Arguing over what music to listen to in the car is primarily concerned with the topic goal

False

If you feel excluded from making an important decision, the element of TRIP you are most likely concerned with is process

True

All effective communication is goal directed

True

Margaret Heffernan's model of collaboration requires all of the following EXCEPT:

seeking people who will echo our views

Margaret Heffernan maintains that conflict or disagreeing allows for creative ideas to solve the problem

True

Margaret Heffernan argues that creating conflict is like performing an impromptu sketch

False

Which of the following theories assume that individuals learn to be male or female based on communication and observation

Social learning theory

Avoidant family

Which of the following is one of the distinctive rules for handing conflict in an aggressive system?

Have an audience present when you engage someone

In conflict, all parties are interdependent to some extent

True

In "individualistic" cultures, people are more likely to resolve conflict through competition and collaboration

True

If the presence of another individual interferes with desired actions, conflict intensifies

True

Which fo the following is not an example of a Gandhian nonviolent response to destructive conflict?

Move from disagreement to antagonism only when a conflict develops

One always has a choice about how to respond to provocation, even if the choice is to submit with

True

Wilmot and Hocker summarize several different advantages of clarifying your goals in a conflict. Which of the following is NOT an advantage identified?

Figurin gout the other's goals helps you manipulate the situation so you can get what you really want

In order to ensure that your partners sense of self-identity is maintained, which statement should NOT be employed?

"unfortunately, you are the only person who thinks you did nothing wrong."

Agreements that serve both parties best are those that

exhibit concern for self and the other

Steve and Bonnie disagree on how to spend the money they receive from their tax refund. Steve wants to take the family on a trip to Seattle and Bonnie wants to save it for a rainy day. What type of goal does this conflict interaction represent?

Topic

A newlywed couple was having trouble resolving their disputes. The husband felt like he was trying to solve the problems, but his wife did not take him seriously during the discussions because she would do something else while they were talking-laundry, redecorating, ironing, etc. They decided that they would have a "meeting" to discuss issues when they arose. The meeting would be a time where they would shut out all distractions and discuss the situation until a solution arose. What is the paramount goal in this situation?

Process

According to chapter 1, the authors state that people are born with conflict management skills that mostly stem from common sense

False

More than 50 percent of adolescent conflicts are resolved by standoffs or withdrawl

True

The goals one has for the outcome of a conflict prior to actively engaging in it are called ____________ goals.

prospective

Which of the following statement is NOT true about relational issues and identity?

WRONG: Relational interests are more important than topic interests.

Ron and Shelly have been married for a year and a half. Lately, Ron has perceived Shelly to be easily irritated. When the couple attempts to make joint decisions, Shelly ends her statements abruptly and walks away in a rude manner. When Ron asks Shelly, "What is the matter?" Shelly answers, "I just want you to respect me." Ron then attempts to speak to her in a nicer tone of voice. However, the squabbling continues. Internally Shelly is fuming. She can't understand why Ron won't let her make any of the decisions on her own. She feels as if Ron doubted her intelligence. Which of the following choices best explains the perpetuation of this conflict interaction?

WRONG: natural expression of emotion what hinders the resolution process

Using the threat of blackmail, such as "If you don't make a C average or better, you can pay your own way to school" is a violation of which principle of nonviolence?

WRONG: Commit to personal authenticity, reasonable self-disclosure, and truth telling

Which of the following is a commonly held negative view about conflict?

WRONG: Sadness is the only emotion in conflict interaction WRONG: Conflict interaction should be curt and chaotic

Which of the following is generally true about research regarding gender differences in conflict?

WRONG: Men tend to engage in the "listening" role more than women.

Which of the following statements is NOT a commonly-held negative view of conflict?

WRONG: A good conflict is a nice conflict.

Which of the following is not true about the nature of overlapping TRIP goals?

WRONG: Conflict parties often specialize in one kind of goal

Adam was taking a public speaking class and was angry with his instructor. All of his friends were getting good grades except him, but they all told him that he made the best presentations. The instructor's evaluations of his presentations all stated that his presentations were amusing. Adam asked his instructor why all his classmates, most of whom happen to be females, were getting better grades than he was. Adam thought he was learning to be a better speaker and that the instructor was biased toward females, being one herself. However, Adam did not realize that there were other males as well in the class who were getting good grades. This conflict escalated because of:

WRONG: an expressed struggle

A newlywed couple was having trouble resolving their marital disputes. The husband felt like he was trying to solve all the problems because his wife would not take him seriously during their discussions and would do something else like cleaning dishes. So, they decided that they would have a "meeting" to discuss issues whenever they arose. The meeting would be at a time where they would shut out all distractions and discuss the situation until they find a solution. What is the paramount goal in this situation?

Process

In a conflict situation between you and another person, if you work to reach your own goal while simultaneously trying to please the other person, you are upholding which of the following statements on the author's checklist for "good goals"?

Goals recognize interdependence

Which of the following statements is not true about relational issues and identity?

Identity issues do not affect relational messages.

An example of a scarce resource is self-esteem.

True

A gridlocked conflict arises when a conflict makes a person feel wanted by his or her partner.

False

A positive view of conflict sees it as an inevitable fact of life.

True

High context cultures tend to be less individualistic and more collective.

True

Metaphors often tell us more about the conflict than just the literal translation.

True

The textbook asserts that in Western culture conflict is typically viewed as being

Negative

If one is ______________, he or she tends to judge all other groups and situations according to the categories and values of his or her own culture.

Ethnocentric

All of the following beliefs are commonly-held viewpoints about conflict EXCEPT:

WRONG: a good conflict is a nice conflict

The following statement by Justin about a conflict with his sister Shannon is an example of which of the conflict metaphors below? "The next time she says something about my appearance, I'm likely to blow longer and louder than a Mt. St. Helen's eruption."

WRONG: conflict is like a dance

Culture clichés are representative of how children are raised to think about conflict. Regarding our conflict philosophy, these sayings teach children

All of the above

When checking perceptions of the other in conflict, it is best to

WRONG: change your reality to meet the needs of the other

One may experience a flash of anger but choose to take actions that reflect a different feeling.

True

The Romans are well known for the credo Si vis pacem, para bellum, which means

If you want peace, prepare for war

Which of the following is not an example of a Gandhian nonviolent response to destructive conflict?

Move from disagreement to antagonism only when a conflict develops

Which of the following is a commonly held negative view about conflict?

WRONG: conflict interaction should be curt and chaotic

Avoidant family

Tyler is a young, naturally gifted athlete. Unfortunately, his work ethic does not match his talent. When he completed a competition in sixth place rather than his expected first or second place, he spent a great deal of time and energy telling people how the judges were unfair and biased toward other athletes. Tyler is using which of the following face-saving strategies?

Claiming unjust intimidation

The goals one has for the outcome of a conflict prior to actively engaging in it are called ____________ goals.

Prospective

The statement "Well, you don't have to be so nasty about it" most likely reflects what type of goal?

Relational

Wilmot and Hocker summarize several different advantages of clarifying your goals in a conflict. Which of the following is NOT an advantage identified?

Figuring out the other's goals helps you manipulate the situation so you can get what you really want.

Topic

The two primary drivers of most disputes are identity and relational issues

True

Arguing with a friend over what music to listen to is primarily concerned with the relational goal.

False

What type of goal does the statement "Well, you don't have to be so nasty about it" most likely reflect?

Relational

Which of the following represents an attempt to save face in a conflict? A person who no longer feels comfortable with an earlier position chooses to stay with it, even in light of new information. A person refuses support from outside parties when he or she feels unjustly treated. A person acknowledges that a conflict exists over which he or she does not have complete control. A person de-escalates a conflict situation because he or she has high self-esteem.

A person who no longer feels comfortable with an earlier position chooses to stay with it, even in light of new information.

Which of the following is not true about the nature of overlapping TRIP goals? Goals may emerge in a different form. Interests overlap with each other and differ in primacy. Identity and relationship issues underlie topic and process issues. In a serious dispute, content-only solutions are typically the most satisfying.

In a serious dispute, content-only solutions are typically the most satisfying.

Claiming unjust intimidation

According to the Ting-Toomey article, self-face concern refers to concern for one's own identity image, while other-face concern refers to our concern for accommodating the other conflict party.

True

According to TIng-Toomey, threats to face can be only on an individual level.

False

According to Face Negotiation Theory (see Ting-Toomey, 2009), individualism and collectivism value patterns shape members' preferences for self-oriented face concern versus other-oriented or mutual-oriented concerns.

True

Jake is always careful to arrive on time for work. He knows that his boss will deduct his pay for any missed hours. Jake's boss has what kind of power over him?

resource control

This is a fundamental concept in conflict theory and refers to the ability to produce intended effects and to resist the influence attempts of others.

power

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Hocker and Wilmot contend that power is not owned by an individual but is a product of communication relationships.

True

Empowerment is most likely to occur when:

expressions of interpersonal power are sufficient and communication behaviors are effective.

According to the text, if you are not the "boss" at work, you do not really have any power.

False

"I don't remember saying that" is an example of power denial.

True

Which of the following is the most accurate statement about power currencies? Power currencies cannot be exchanged. Developing a repertoire of currencies can help lead to the sharing and balance of power. Individuals generally have only one or two currencies to use. Power currencies are independent of one another.

Developing a repertoire of currencies can help lead to the sharing and balance of power.

In a conflict situation, each person firmly believes that the other person has more power.

True

Expertise

Imagine you are looking for a new job. You know that your friend Alicia knows the vice president of a company where you would like to work. Your text would describe Alicia's influence on you as which of the following? Interpersonal Linkage Resource Control Responsibility Expertise

Interpersonal Linkage

Fear and anxiety often influence our choices in conflict management.

True

Intensity of emotion seldom varies through the conflict process.

False

Which of the following is a misconception of emotion in conflict? Emotions can be controlled. Emotions hinder good decision making. Emotions should be expressed at work. Emotions affect people's thinking.

Emotions hinder good decision making.

Conflicts that are worked out in the mid-range of the level of emotional intensity resolve more effectively than those that are left unexpressed.

True

"When you tease me in front of our friends, I feel embarrassed" is an example of:

an XYZ statement

During a lengthy divorce and custody dispute, Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends. In response, Becky called Patrick's employer and told him that Patrick is a terrible person. Events such as these went on for months. These behaviors wrecked the couple's chance for collaboration because each person was operating on which part of the "intensity continuum"?

unrestrained conflict

_____ are more likely than _____ to cover up anger.

women; men

Feelings aren't right or wrong, they simply exist.

True

Your authors contend that conflict always occurs on the emotional dimension.

True

Lori traditionally hosted Thanksgiving dinner at her house for 10-15 relatives. Rarely did the guests help her with dinner, clean up, or even say, "Thank you." This went on for so long that she resented hosting the dinner. This year she assigned each person to bring a dish or do a particular task. A few guests opted out, but the remainder came to dinner, and everyone (including Lori) had a good time. Lori's anger served the important function of:

setting boundaries

LaVelle and Twila disagree on how to spend the money they received from their federal tax refund. LaVelle wants to buy each of them a new set of gold clubs. Twilla would like to take a vacation to Phoenix, Arizona. What type of goals does this conflict interaction represent?

Topic (or instrumental)

A lower-power interactant may feel "empowered" by getting the higher-powered person to agree that relational goals are important.

True

In Asian cultures, successful conflict resolution does not involve face-saving techniques

False

If you feel excluded from making an important decision, the element of TRIP you are most likely concerned with it Process.

True

Western cultures tend to focus on the interests of the group or community compared to emphasis of the self.

False

"Good" conflict goals remain steadfast—they do not change before, during, or after a conflict.

False

Jake is always careful to arrive on time to work. He knows that his boss will dock his pay for any missed hours. Jake's boss uses what kind of power over him?

RESOURCE CONTROL

Imagine you are looking for a new job. You know your friend, Alicia, knows the VP of a company you would like to work. How would the text describe Alicia's influence on you?

INTERPERSONAL LINKAGES

While preparing to teach an online course, Julie seeks out the assistance of Tony, the IMT guy at her university. Julie understands that Tony has vast knowledge regarding software.... How would the text describe Tony's "power currency" in this scenario?

EXPERTISE

Which of the following is NOT one of the ways you might deny using power in a conflict?

DENY THAT THE OTHER PERSON COMMUNICATED ANYTHING

The fundamental concept in conflict is

POWER

Latisha appreciates the fact that she has been trained in the art of public address because she finds that in many situations she can employ her _______ as a power currency.

COMMUNICATION SKILLS

Which of the following is the most accurate statement about power currencies?

DEVELOPING A REPERTOIRE OF CURRENCIES IS A BETTER BASE FOR SHARING POWER

Which of the following is NOT one of the basic forms of conversation that are likely to help alter an imbalance of power?

Express pessimism

Which of the following statements is NOT consistent with Wilmot and Hocker's description of competitive power?

COMPETITIVE POWER DOES NOT HAVE A PLACE IN CONSTRUCTIVE CONFLICT

When Ken's parents died, his sister was named as the executor of their estate. She gave all the "good" furniture to her children and left only an old green dresser for Ken. He was furious, especially in this time of grief... Ken decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins. Ken's decision is an example of which of the following moves that Lerner suggests that people in low-power decisions adopt?

STAY EMOTIONALLY CONNECTED TO SIGNIFICANT OTHERS EVEN WHEN THINGS GET INTENSE

According to the text, when it comes to managing conflict, most people:

Need to learn conflict skills

Which of the following is NOT an essential feature of Wilmot and Hocker's definition of interpersonal conflict?

Independence

Terry and Pat have been in a committed romantic relationship for the last five years. Both an increased intensity and frequency of conflict have characterized their relationship. Recently, both of them have become less invested in the relationship and have sought out others to fulfill some of their needs for affection, inclusion, and control. Basically, they don't rely on each other for much and have come to expect less and less from each other. Terry and Pat's choices reflect which of the five features that contribute to destructive conflict.

Avoidance spirals

4. Suki and Laura are best friends. Laura feels betrayed because Suki is so caught up in her new relationship with her boyfriend that she doesn't appear to have time for Laura. In this instance, the conflict is fueled by

Perceived scarce resources

5. A spiral that moves only in one direction - upward and onward - is an example of a(n) ______________ spiral.

Escalatory

6. Which of the following is a potential benefit of conflict for interpersonal relationships?

Partners increase understanding of each other.

7. According to your text, __________ criticize more than __________.

women/men

8. Wilmot and Hocker discuss several benefits of improving your conflict management skills. Which of the following is one of those benefits?

C & D. (People around you will benefit from your improved skills. You can improve your relationships).

9. If you are upset with your roommate, and you show it by playing your stereo loud enough to be annoying, the authors of your text would say you are demonstrating which of the following dimensions of conflict?

Expressed struggle

10. Most expressed struggles are activated by

a triggering event

1. Which of the following statements BEST describe an aggressive family?

Have an audience present when you engage someone

2. Which of the following statements is NOT a commonly-held negative view of conflict?

a good conflict is a nice conflict

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3. The following statement by Justin about a conflict with his sister Shannon is an example of which of the conflict metaphors below? "The next time she says something about my lifestyle I'm likely to blow longer and louder than a Mt. St. Helen's eruption."

conflict is an act of nature

4. According to Wilmot and Hocker, the most common metaphor used to describe conflict is

conflict is a war

5. Metaphors that expand the potential in conflict are useful because they portray

a collaborative approach to conflict

6. Which of the communication cultures below is generally characterized by norms that favor competition, low or non-expressiveness, and communication used for concrete purposes?

native american culture

7. Which of the following terms reflects the notion that individuals learn male and female communication behaviors through observation of and communication with same-sex groups?

social learning theory

8. Since gender studies have found that women tend to compromise more than men in conflict situations, the book suggests that women try to utilize which communication behavior most often?

a wide range of communication behaviors

9. According to Wilmot and Hocker, which type of family is characterized by walking away from conflicts, never raising your voices, not telling anyone if there is a struggle, and keeping strong feelings to yourself?

avoidant family

10. According to the text, all of the following are neutral metaphors about conflict except:

conflict is a mess

2. Steve and Bonnie disagree on how to spend the money they receive from their tax refund. Steve wants to take the family on a trip to Seattle and Bonnie wants to save if for a rainy day. What type of goal does this conflict interaction represent?

Topic

3. The goals one has for the outcome of a conflict prior to actively engaging in it are called ____________ goals.

Prospective

4. A newlywed couple was having trouble resolving their disputes. The husband felt like he was trying to solve the problems, but his wife did not take him seriously during the discussions because she would do something else while they were talking--laundry, redecorating, etc. They decided that they would have a "meeting" to discuss issues when they arose. The meeting would be a time where they would shut out all distractions and discuss the situation until a solution arose. What is the paramount goal in this situation?

All the above

5. Which of the following are considered to be the "drivers" of disputes?

Relationship; Identity

6. Relationship goals refer to those that answer the question

Who are we to each other?

7. Which of the following statement is NOT one of the basic principles of relational interests and goals?

a. Identity issues do not typically affect relationship messages.

8. Tyler is a young, naturally gifted athlete. Unfortunately, his work ethic does not match his talent. When he completed a competition in 6th place rather than his expected first or second place, he spent a great deal of time and energy telling people how the judges were unfair and were biased toward other athletes. Tyler is using which of the following face-saving strategies?

b. Claiming unjust intimidation***

9. Which of the following is an inaccurate summary of the nature of overlapping TRIP goals?

c. In a serious dispute, content-only solutions are typically the most satisfying. ***

10. Transactive goals develop

a. during conflict episodes rather than before and after. ***

11. Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed hours. Jake's boss what kind of power over him?

b. Resource control***

12. Imagine you are looking for a new job. You know that your friend, Alicia, knows the Vice-president of a company where you would like to work. Your text would describe Alicia's influence on you as

a. Interpersonal linkages. ***

13. While preparing to teach an online course, Julie regularly seeks out the assistance of Tony, the technology support person at her university. Julie understands that Tony has vast knowledge regarding the software and course management system she needs to use. Your book would describe the "power currency" Tony has in this scenario as:

c. Expertise***

14. Which of the following is NOT one of the ways you might deny using power in a conflict?

c. Deny that the other person communicated anything. ***

15. Latisha appreciates the fact that she as been trained in the art of public address because she finds that in many situation she can employ her ____________ as a power currency.

d. Communication skills***

16. The fundamental concept in conflict is

a. power. ***

17. Which of the following is the most accurate statement about power currencies?

c. Developing a repertoire of currencies can help lead to the sharing and balance of power. ***

18. Empowerment is most likely when

a. Communication behaviors are ineffective combined with excessive expressions of interpersonal power.***

19. Which of the following statements is NOT consistent with Wilmot and Hocker's description of competitive power?

d. Competitive power is appropriate when protecting children. ***

20. When Ken's parents died, his sister was named as the executor of their estate. She gave all of the "good" furniture to her children and left only an old green dresser for Ken and his kids. He was furious with her actions, especially in this time of grief. Even though Ken could be considered to have lower power, he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins. Ken's decision is an example of which of the following moves that Lerner suggests that people in low-power positions adopt:

c. Stay emotionally connected to significant others even when things get intense. ***

1. A professor that consistently double books appointments with someone she does not want to deal with may be engaging in:

e. avoidance behavior. ***

2. Conflict ________________ are patterned responses or clusters of behavior that people use in conflict. Conflict ______________ are individual moves that people make to carry out their general approach.

e. styles; tactics***

3. You are more likely to compete than accommodate when you score high on which of the following?

a) concern for self***

4. Kilmann and Thomas identified 5 conflict styles that individuals use in a variety of conflict situations. The number 3 in the above grid corresponds with which of the following styles?

d. compromise***

5. Kilmann and Thomas identified 5 conflict styles that individuals use in a variety of conflict situations. The number 5 in the above grid corresponds with which of the following styles?

collaboration

6. In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style?

competition

7. All of the following are examples of verbal aggression except:

c. requests for information***

8. Dave is extremely frustrated with his co-workers; conflict is occurring everywhere, and he doesn't feel like he is valued in his job. He starts thinking to himself he should look for a new job. When one of his co-workers asks him about an upcoming work event, Dave says, "I don't really have time to work on this. It's not like I'll be here anyway," Dave is using which "accommodation tactic?"

b. Disengagement***

9. Which of the following is good advice for managing verbal and/or physical abuse:

e. All of the above are good strategies. ***

10. Nicole and Ryan disagree over where they should spend their holidays. Lately, each time Nicole tries to discuss the issue with Ryan, Ryan responds with a joke or changes the subject. Ryan is using which style of conflict, identified by Kilmann and Thomas in your text?

avoidance

1. Emotions are:

b. neither "good" or "bad;" they just "are" ***

2. Self-protective emotions are associated with:

a. The right hemisphere of the brain***

3. Prosocial emotions are associated with:

c. The left hemisphere of the brain

4. Which of the following is NOT a misperception about emotions:

d. Emotions can be managed***

5. Lori traditionally hosts Thanksgiving at her house for 10-15 of her relatives. Rarely do any of the guests help out with dinner, clean up dishes, or even say "Thank you." This has been going on for so long that she resents hosting the dinner at all. So...this year she assigned each person to bring a food or do a particular task. A few guests opted out, but the remainder came to dinner, and everyone (including Lori) had a good time. According to your text, Lori's anger served one of many important functions:

c. Setting boundaries***

6. Which emotion has been termed the "moral" emotion?

a. Anger***

7. __________ are more likely than __________ to cover up anger.

b. Women/men***

8. __________ are more likely than __________ to cover up sadness.

a. Men/women***

9. Too little sadness can result in:

b. Distorted emotional expression***

10. When we feel extremely intense emotions during conflict, we are usually experiencing a threat to which of the following elements of the TRIP acronym?

c. Identity***

Which of the following is the most accurate statement about power currencies?

Developing a repertoire of currencies can help lead to the sharing and balance of power

An individual's conflict style is developed early in life and remains static throughout her/his lifetime.

Integrating, unlike compromising, involves not a moderate level of concern for goals but a high level of concern for them.

True

In marriages, avoidance of conflict relates to higher satisfaction in general.

If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the person's name so you can use it when you call back is a strategy Hocker and Wilmot call "calm persistence."

You are more likely to dominate than oblige when you put your needs aside and meet the needs of the other person.

Conflict _____ are patterned responses, or clusters of behavior, that people use in conflict.

styles

You are more likely to dominate than oblige when you score high on which of the following?

Concern for self

Which of the following is a disadvantage of using obliging as a conflict style?

It can foster an undertone of competitiveness if people develop a pattern of showing each other how nice they can be.

All of the following are examples of verbal aggression except

requests for information

In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style?

Dominating

Because integration addresses the needs of all parties, it is considered the best style for managing all your conflicts.

False

According to the text, verbal aggression is violent communication behavior

True

"Postponement" can be an effective strategy if the emotional elements of a conflict are addressed.

true

The avoid/criticize loop is helpful because it gives you time to think about what you need to actually criticize when you talk to the other person.

false

"Dominating" will often result in the other person trying to dominate as well.

True

Which of the following is true of patterns of violence?

Husbands are more likely than wives to minimize and deny their violence.

Nicole and Ryan always disagree over where they should spend their holidays. Each time Nicole tries to discuss this issue with Ryan, Ryan responds with a joke or changes the subject. Ryan is using which style of conflict identified by Rahim in your text?

Avoidance

Which of the following is a disadvantage of using domination as a style for managing conflict?

Domination prioritizes external goals over the relationship between conflicting parties. Conflicting parties are generally not equal in power. Domination can fuel more competition and reduce flexibility. Domination often reduces the options to an "either/or" status.

Rashid is responsible for taking care of his younger brother one afternoon a week, but he does not like to come across as an "authority figure" with his brother. Instead, he prefers to be viewed as a fun-loving brother. One afternoon, when his brother begins to jump on the couch for the fourth time, Rashid tells him to quit or the little brother won't be able to go to his favorite restaurant the next day for their uncle's birthday. Which of the following best describes the credibility of Rashid's threat?

It is not credible because Rashid appears unwilling to invoke the punishment

Conflict patterns that tend to mirror one another are called:

symmetrical patterns

Jake is always careful to arrive on time to work. He knows that his boss will dock his pay for any missed hours. Jake's boss uses what kind of power over him?

RESOURCE CONTROL

Terms in this set (14)

Terms in this set (10)

Original Alphabetical

Steve and Bonnie disagree on how to spend the money they receive from their tax refund. Steve wants to take the family to Seattle and Bonnie wants to save it. What type of goal does this conflict interaction represent?

TOPIC

The goals one has for the outcome of a conflict prior to actively engaging in it are called _______ goals.

PROSPECTIVE

Tyler is a young, naturally gifted athlete. Unfortunately his work ethic does not match his talent. When he completed a competition in 6th grade and got 2nd he spent a great deal of energy telling people how the judges were biased. Tyler is using which of the following face-saving strategies?

CLAIMING UNJUST INTIMIDATION

Relationship goals answer which of the below questions?

"WHO ARE WE TO EACH OTHER?"

Transactive goals develop

DURING CONFLICT EPISODES RATHER THAN BEFORE AND AFTER