Assignment 3#Technology and Organizational Behavior Issues

Organizational behavior issues and technology

Organizational behavior issues

Technology refers the application of the scientific knowledge for practical purposes. Organization behavior can be defined as the study as well as the application of the knowledge about how individuals, people, and groups in organizations act. It can help in identifying the behavior of people and have a working relationship among the employees. As organizations continue to embrace technology and diversity, opportunities for the workplace problems intensify. Most of the organizational behavior issues are either employee issues, team issues or organizational issues. The often underlying causes of these issues include using incorrect organization, lack of openness and ineffective flow of communication (Huczynski, 2013).

(i) Employee issues

Employee issues can be personal trauma, supervisor issues, personal conflict or even company structure. Management has an obligation to learn the cause of these issues and what keeps them increasing. If they get no causes, then insufficient communication would be the primary cause. The first employee issue is employee privacy. The employers have started to encroach and intrude into the lives of employees. The management should be sensitive on this as it creates resentment among the employees. Another employee issue is employee rights. This concerns the issues that are associated with the job ownership and the individual’s right to the workplace. It may include dress code, marrying within the organization and so on. The last thing in the employee issues is the changing employee expectations. Employees nowadays demand empowerment and they also expect the quality of status with management (Perkins, 2014).

(ii) Team issues

In order to be high performing, they have to be dedicated to working towards their goals. However, when some members of a team experience some kind of personal disconnect with some members, the team becomes non-functional. The causes of this issue may originate from the management or organizational communication breakdowns which confuse the common team and personal goals. Team leaders should foster cohesiveness and provide constant feedback. When faced with team problems, managers should diagnose the issue and take immediate action in order to avoid other serious performance breakdowns (Huczynski, 2013).

(iii) Organization-wide problems

Simple team or employee issues can expand quickly into an organizational issue if proper actions are not taken. The management must avoid such circumstances at all cost as it often leads to staffing dividing into two groups at odds with each other. The management should prevent these issues from changing the corporate culture negatively as it has worked hard to make the organization to be a high performing entity (Perkins, 2014).

Introducing new systems in an organization

With the current advancement in technology, organizations need to embrace technology in order to automate its operations. However, new technologies are usually complicated and require extensive training. This, in turn, may come with some resistance from the potential users. It is, therefore, important to consult employees when introducing new systems (Zmud, 2015). The systems that are most appropriate to be introduced in organizations are discussed below:

(i) Transaction processing system.

This system meet data collection, processing storage and also outputting functionalities for major operations of the organization. The TPS collects data from the input of the user and generates outputs which are based on data collected. A good example of a TPS is an online ticket booking system (Zmud, 2015).

(ii) Payroll system

A payroll system refers to a software system that organizes the tasks of the employee payment as well as the filing of the employee taxes. The tasks may include calculating wages, tracking of hours, delivering and printing cheques, withholding tax and other deductions, and paying the employment tax to the government. The system makes this work easier as the employer will just input wage information and hours and the rest is done by the system (Zmud, 2015).

(iii) Customer Relationship Management Systems.

Most of the managers and business owners use the customer relationship system. The system is mostly used in synchronizing the efforts used in sales and marketing. The CRM system accumulates and also track the customer activities such as customer inquiries, product defects, and purchasing trends. The system allows customers to interact with organizations for product or service feedback as well as problem resolutions. Other organizations use CRM systems as a component of collaboration system (Lucas, 2010).

(iv) Business Intelligent Systems

Business Intelligent Systems are usually complex as they help in identifying, extracting and analyzing data for different operations needs especially for the purposes of decision-making. These systems also provide analysis which predicts the future sales patterns, forecast sales patterns and summarize current sales. These systems also collect data from different data warehouses and provide management that is analyzed based on the lines of business, breakdown or department which the management of an organization desires (Lucas, 2010).

Systems with the greatest impact in the organizations

One of the systems with the greatest impact in the organizations is the Transaction Processing System (TPS). This is because it deals with transaction transactions which are the day-to-day routine activities in the organizations. Therefore, it plays a great role in the organization. Another system with a great impact to an organization is the Customer Relationship Management (CRM) system. These systems enable customers to interact with the organization. The system also monitors the activities of the customers and in some cases rewarding them. Customers can also comment about a product or a service or raise concerns about a product or a service (Zmud, 2015).

References

Huczynski, D. A. (2013). Organizational behavior. Harlow, England: Pearson.

Lucas, H. C. (2010). Computer-based information systems in organizations. New York: McGraw-Hill.

Perkins, R. A.-M. (2014). Organizational behavior. Kogan Page: London ; Philadelphia.

Zmud, R. W. (2015). Information systems in organizations. New York: John Wiley.